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F.A.Q.

  • How do I get wholesale pricing / how do I order?

Please complete an online application with your business information and we will review it for approval. Once approved, you'll have access to our trade pricing and can place your order on our website or with a Rep.  Feel free to email us once you've completed an application.

  • How can I have a rep contact me?

Please email hello@elawrenceltd.com your information and we will forward it to your rep who will contact you within one business day.

  • I'm local. Can I pick up my order?

          Absolutely! Use promo code: ATLPICKUP during check out and we'll call you when your order is ready to pick up.

  • What is the return policy?

We advise that you open your package(s) upon receipt to inspect for any damages, defects or discrepancies and contact us immediately if there are any issues. Returns, exchanges, & shipping discrepancy claims must be requested via email within 14 days of receipt. Please note that customized items are not eligible for return or exchange. Please include the reason for the return and the original order number in your email. After submitting your return request via email, we will review the information. If your request is approved, we will email a RA number, along with instructions for returning the item.

All approved returns and exchanges are subject to a 20% restocking fee. All items must be returned with the assigned R/A number in their original, unused condition and enclosed in original packaging within 30 days for a refund or exchange. Shipping fees are non-refundable.

To start a claim, email nancy@elawrenceltd.com. 

  • What kind of books do you use?

We use brand new hardbound books and repurpose them into works of art. Titles and content vary. Books are not meant for reading and are for decorative purposes only. 

  • Can my books have blank pages?

For an additional fee, we offer journal books with blank pages. Please contact us if you would like this option. 

 

 

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